David Avrin, CSP, Global Speaking Fellow, is renowned as one of the most sought-after Customer Experience speakers and consultants in the world today. With a wealth of experience and expertise, David has shared his content-rich, entertaining, and actionable presentations with enthusiastic audiences across North America and in 24 countries around the globe.

David's profound insights have been featured on thousands of media outlets worldwide, earning him a reputation as a trusted thought leader in the field of customer experience. He is also a prolific author with five books to his name, including the highly acclaimed titles "It's Not Who You Know, It's Who Knows You!", "Why Customers Leave (and How to Win Them Back)", and his latest release, "The Morning Huddle - Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business".